Troubleshooting ZEN Thermostat
Common Problems Encountered
- Are the placement of wires dependent on the color of the wire?
- What are the AUX & E wires?
- What is the difference between a B and C wire?
- Why does heating remain ON, even in OFF mode?
- Why is my fan always ON, even when in OFF mode?
- Why doesn't my HVAC system turn on immediately when placed in COOL or HEAT mode?
- Why is my heating and cooling reversed on my heatpump?
- Why does the display only show "ZEN" on screen?
- Why is the Filter icon illuminated?
- My system has a Jumper. How do I install it on the ZEN?
- Why doesn’t the ZEN Thermostat turn on my system immediately when the temperature is above or below the target temperature?
- Installed a new system and my Zen isn't working!
- Can I keep my display illuminated at all times?
- How do I switch the temperature display on the ZEN Thermostat between Celsius and Fahrenheit?
- When using a C Wire, do I still need batteries in my Zen?
- Does the Zen support an Auto temperature mode?
- The Zen Is displaying something weird? How can I fix it?
- My fan turns on with my heat, how do I change that?
- The display shows that my Zen Thermostat is ACTIVE, but my heating or cooling is not working. What should I do?
- What is the difference between E and Aux?
- When I put my unit on the wall, the display just shows ZEN. How do I make it work?
- What is a changeover valve on a heatpump?
- My ZEN Thermostat is unresponsive. What should I do?
- How do I unlock my Zen? It has locked itself and I cannot control it.
- Is there an Icon Displayed for Fan Operation?
- How do I remove my existing thermostat?
- I have lost one of my links, how can I get a replacement?
- Can I recycle my ZEN packaging and my old thermostat?
- How can I add an offset to the ZEN Thermostat? My temperature inside is different than what is being read.
- Why do I need to know how my old thermostat was wired up?