Frequently Asked Questions
Zen HQ Installation
- What's inside the box
- Preparing to install the Zen Thermostat
- Attach the Zen Thermostat to the wall
- Configuring the Zen Thermostat
- Joining a Zigbee Network
- Configure a Zen Thermostat as a temperature sensor
Installation
- Do I need a professional installer to set up my ZEN Thermostat?
- Precautions and safety
- How do I set my configuration code?
- What if I can't tell whether my system is mains-voltage or not?
- Why do I have to enter a configuration code?
- What does the configuration code mean?
Basics
- Can I get a copy of the User's Manual?
- What are the Symbols or Icons on the ZEN? What do they mean?
- What are the dimensions of the Zen Thermostat? What is the size?
- What are the different ZEN Thermostat models available?
- What is the Operating Range for the ZEN Thermostat?
- What is the Zen Thermostat?
Compatibility and features
- Can I connect the Zen Thermostat to my Home Wifi Network?
- How can I set up a Filter notification or warning on the Zen?
- Can the Zen handle humidity control?
- Is the Zen Thermostat compatible with Milli volt systems?
- Is the Zen Thermostat compatible with my gas fireplace?
- Is the Zen Thermostat compatible with systems in Europe?
Zen & Home Automation
- I searched for Zen Thermostat in my app store and found an app! Can I use that to control my Zen?
- Is there an iOS or Android app to control my Zen Thermostat?
- How do I connect or pair my ZEN Thermostat to a Home Automation System?
- Is the Zen Thermostat compatible with Apple HomeKit?
- Is the Zen Thermostat compatible with the Wink Hub?
- How do I connect my Zen Thermostat to a Securifi Almond Hub?
Using ZEN Thermostat
- Basic navigation
- How do I change my system preferences?
- How do I change the brightness on my ZEN Thermostat?
- What are the advanced settings?
- How do I change the Advanced Configuration Settings?
- How do I reset my ZEN Thermostat?
Troubleshooting ZEN Thermostat
- Are the placement of wires dependent on the color of the wire?
- What are the AUX & E wires?
- What is the difference between a B and C wire?
- Why does heating remain ON, even in OFF mode?
- Why is my fan always ON, even when in OFF mode?
- Why doesn't my HVAC system turn on immediately when placed in COOL or HEAT mode?