Frequently Asked Questions
Troubleshooting ZEN Thermostat
- Why does heating remain ON, even in OFF mode?
- Why is my fan always ON, even when in OFF mode?
- Why doesn't my HVAC system turn on immediately when placed in COOL or HEAT mode?
- Why is my heating and cooling reversed on my heatpump?
- Why does the display only show "ZEN" on screen?
- Why is the Filter icon illuminated?
Installation
- Are the placement of wires dependent on the color of the wire?
- What are the AUX & E wires?
- What is the difference between a B and C wire?
- My system has a Jumper. How do I install it on the ZEN?
- Installed a new system and my Zen isn't working!
- How do I switch the temperature display on the ZEN Thermostat between Celsius and Fahrenheit?
Basics
- Can I get a copy of the User's Manual?
- What are the Symbols or Icons on the ZEN? What do they mean?
- What are the dimensions of the Zen Thermostat? What is the size?
- What are the different ZEN Thermostat models available?
- What is the Operating Range for the ZEN Thermostat?
- What is the Zen Thermostat?
Zen & Home Automation
- Is there an iOS or Android app to control my Zen Thermostat?
- Is the Zen Thermostat compatible with Apple HomeKit?
- Can I set the Zen to vacation mode?
- Is the Zen Thermostat compatible with the Wink Hub?
- I searched for Zen Thermostat in my app store and found an app! Can I use that to control my Zen?
- How do I Create a Routine in Securifi Hub?
Compatibility and features
- Can I connect the Zen Thermostat to my Home Wifi Network?
- How can I set up a Filter notification or warning on the Zen?
- Can the Zen handle humidity control?
- Is the Zen Thermostat compatible with Milli volt systems?
- Is the Zen Thermostat compatible with my gas fireplace?
- Is the Zen Thermostat compatible with systems in Europe?
Using ZEN Thermostat
- What is the difference between the Fan ON and Fan AUTO setting?
- When using a C Wire, do I still need batteries in my Zen?
- How do I perform a factory-reset on my ZEN Thermostat?
- Basic navigation
- Will I lose my settings when I change the batteries?
- What are the Symbols or Icons on the ZEN? What do they mean?
Safety
Videos
- How Do I Configure for Advanced Settings?
- How Do I Connect My Wires?
- How Do I Enter my System Code? How do I Enter My Configuration Code?
- How Do I Join a Network?
- How Do I Label My Wiring?
- How Do I Leave a Network?