Frequently Asked Questions
ZEN HQ
Basics
- What are the Symbols or Icons on the ZEN? What do they mean?
- What are the different ZEN Thermostat models available?
- What is the Operating Range for the ZEN Thermostat?
- Can I get a copy of the User's Manual?
- What is the Zen Thermostat?
- Basic navigation and operation
Zen & Home Automation
- ★ Does the ZEN work with Amazon Echo?
- I searched for Zen Thermostat in my app store and found an app! Can I use that to control my Zen?
- Is the Zen Thermostat compatible with Apple HomeKit?
- How do I Create a Routine in Securifi Hub?
- How do I connect my Zen Thermostat to a Securifi Almond Hub?
- How do I create automations between Zen with SmartThings?
Installation
- What is the difference between E and Aux?
- What is a changeover valve on a heatpump?
- My system has a Jumper. How do I install it on the ZEN?
- Installed a new system and my Zen isn't working!
- How do I switch the temperature display on the ZEN Thermostatswitch between Celsius and Fahrenheit?
- Precautions and safety
Compatibility and features
- ★ Does the Zen work with Amazon Echo?
- ★ Who do I contact for compatibility?
- Is the Zen Thermostat compatible with systems in Europe?
- What is a cycle rate?
- Can I connect the Zen Thermostat to my Home Wifi Network?
- Is the Zen Thermostat Z-Wave Compatible?
Using ZEN Thermostat
- Will I lose my settings when I change the batteries?
- What are the Symbols or Icons on the ZEN? What do they mean?
- How do I change the brightness on my ZEN Thermostat?
- Basic navigation
- How do I know my ZEN is working correctly?
- The display has gone blank. Is my ZEN Thermostat still working?
Troubleshooting ZEN Thermostat
- The Zen Is displaying something weird? How can I fix it?
- Is there an Icon Displayed for Fan Operation?
- Can I keep my display on all the time?
- I have lost one of my links, how can I get a replacement?
- How can I add an offset to the ZEN Thermostat? My temperature inside is different than what is being read.
- When I take my ZEN Thermostat off the wall, why does my heating/cooling turn off?
Safety
Videos
- How Do I Configure for Advanced Settings?
- How Do I Connect My Wires?
- How Do I Enter my System Code? How do I Enter My Configuration Code?
- How Do I Join a Network?
- How Do I Label My Wiring?
- How Do I Leave a Network?