Frequently Asked Questions
Troubleshooting ZEN Thermostat
- Why doesn’t the ZEN Thermostat turn on my system immediately when the temperature is above or below the target temperature?
- My heating or cooling isn't working. What should I do?
- Can I keep my display on all the time?
- The Zen Is displaying something weird? How can I fix it?
- The display shows that my ZEN thermostat is ACTIVE, but my heating or cooling is not working. What should I do?
- When I put my unit on the wall, the display just shows ZEN. How do I make it work?
Installation
- My system has a Jumper. How do I install it on the ZEN?
- Installed a new system and my Zen isn't working!
- How do I switch the temperature display on the ZEN Thermostat between Celsius and Fahrenheit?
- Does the Zen support an Auto temperature mode?
- My fan turns on with my heat, how do I change that?
- What is the difference between E and Aux?
Basics
- Can I get a copy of the User's Manual?
- What are the Symbols or Icons on the ZEN? What do they mean?
- What are the dimensions of the Zen Thermostat? What is the size?
- What are the different ZEN Thermostat models available?
- What is the Operating Range for the ZEN Thermostat?
- What is the Zen Thermostat?
Zen & Home Automation
- ★ Does the ZEN work with Amazon Echo?
- Is there an iOS or Android app for the Zen?
- Is the Zen Thermostat compatible with Apple HomeKit?
- Can I set the Zen to vacation mode?
- Is the Zen Thermostat compatible with the Wink Hub?
- I searched for Zen Thermostat in my app store and found an app! Can I use that to control my Zen?
Compatibility and features
- ★ Does the Zen work with Amazon Echo?
- ★ Who do I contact for compatibility?
- Can I connect the Zen Thermostat to my Home Wifi Network?
- How can I set up a Filter notification or warning on the Zen?
- Can the Zen handle humidity control?
- Is the Zen Thermostat compatible with Milli volt systems?
Using ZEN Thermostat
- When using a C Wire, do I still need batteries in my Zen?
- How do I perform a factory-reset on my ZEN Thermostat?
- Basic navigation
- Will I lose my settings when I change the batteries?
- What are the Symbols or Icons on the ZEN? What do they mean?
- How do I change the brightness on my ZEN Thermostat?
Safety
Videos
- How Do I Configure for Advanced Settings?
- How Do I Connect My Wires?
- How Do I Enter my System Code? How do I Enter My Configuration Code?
- How Do I Join a Network?
- How Do I Label My Wiring?
- How Do I Leave a Network?